Software Unicorn | Best Software Company in Raipur, India

Last Updated: January 1, 2025
Effective Date: January 1, 2025

1. Acceptance of Terms

Welcome to Software Unicorn. By accessing or using our website www.softwareunicorn.com or engaging our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.

2. Company Information

Company Name: Software Unicorn

Address: Kota, Raipur, (C.G), India, 492001

Email: info@softwareunicorn.com

Phone: +918435883135

Website: https://www.softwareunicorn.com

3. Services Offered

Software Unicorn provides the following services:

Web Development: Custom website development, responsive design, and web applications
Mobile App Development: iOS, Android, and cross-platform mobile applications
Custom Software Development: Tailored software solutions for businesses
E-commerce Solutions: Online store development and e-commerce platforms
UI/UX Design: User interface and user experience design services
Digital Marketing: SEO, social media marketing, and online advertising
Technical Consultancy: IT consulting and technology advisory services
Business Trademark Registration: Assistance with intellectual property registration

4. Payment Terms

4.1 Pricing and Fees

All prices are quoted in Indian Rupees (INR) unless otherwise specified
Prices include applicable taxes unless stated otherwise
Custom quotes will be provided based on project requirements
Prices are subject to change with 30 days' notice for new projects

4.2 Payment Schedule

Payment terms will be specified in each service agreement
Typically, 50% advance payment is required before project commencement
Remaining payment due upon project completion and delivery
For long-term projects, milestone-based payments may be arranged

4.3 Payment Methods and Gateway Disclaimers

Bank transfer (NEFT/RTGS)
UPI payments
Online payment gateways (Razorpay, Payu, Stripe, etc.)
Cryptocurrency payments (subject to regulatory compliance)
Cheque payments (for corporate clients)

IMPORTANT PAYMENT GATEWAY DISCLAIMERS:

No Liability for Payment Gateway Failures: Software Unicorn is not responsible for any failures, delays, or errors in third-party payment gateways including but not limited to Razorpay, PayU, Stripe, or banking systems
Transaction Fees: All payment gateway charges, transaction fees, and currency conversion costs are borne by the client
Failed Transactions: We are not liable for failed transactions, double debits, or payment processing errors by third-party systems
Refund Processing: Refunds, if applicable, will be processed through the same payment method and may take 5-45 business days depending on the payment provider
International Payments: Additional charges may apply for international transactions and are client's responsibility

4.4 Late Payments and Penalties

STRICT PAYMENT ENFORCEMENT:

Interest on Overdue Amounts: 2% per month (24% per annum) on all overdue amounts
Immediate Service Suspension: Services will be suspended immediately upon payment becoming 7 days overdue
Project Termination: Projects may be terminated for payments overdue by more than 15 days
Collection Costs: All collection costs, legal fees, and administrative charges will be borne by the client
Credit Reporting: Defaulting clients may be reported to credit agencies
Ownership Rights: No intellectual property or deliverables will be transferred until full payment is received
Domain/Hosting Control: We reserve the right to suspend hosting or domain services for non-payment

4.5 Tax Compliance and GST

GST Registration: Software Unicorn is GST registered and all applicable taxes will be charged as per Indian law
TDS Deduction: If client deducts TDS, original TDS certificate must be provided within 30 days
International Clients: Subject to applicable international tax treaties and regulations
Tax Changes: Any changes in tax rates will be immediately applicable to pending invoices

5. Intellectual Property Rights and Ownership

CONDITIONAL OWNERSHIP TRANSFER:

All intellectual property rights remain with Software Unicorn until full and final payment is received. No source code, designs, or deliverables will be transferred without complete payment.

5.1 Client Ownership (Upon Full Payment)

Conditional Transfer: Client ownership of custom-developed code occurs ONLY after 100% payment is received
Escrow Period: 30-day escrow period post-payment for any disputes or issues
Client Content: Client-provided content and materials remain client property but grant us license to use for project purposes
Warranty Period: Client ownership is subject to warranty obligations and ongoing support terms

5.2 Software Unicorn Reserved Rights

Proprietary Assets: We retain exclusive rights to our proprietary tools, frameworks, methodologies, and reusable components
Knowledge Retention: All general knowledge, experience, and techniques gained remain our property
Portfolio Rights: Unconditional right to showcase completed work in our portfolio and marketing materials
Template Rights: Right to create and sell templates or similar solutions based on project learnings
Improvement Rights: Any improvements or enhancements to our tools/frameworks remain our property
Audit Rights: Right to audit client's use of delivered solutions for compliance

6. Comprehensive Limitation of Liability

MAXIMUM LIABILITY CAP

Software Unicorn's total aggregate liability for any and all claims, damages, losses, or causes of action arising from or related to our services SHALL NOT EXCEED the lesser of: (a) ₹50,000 or (b) the total amount actually paid by the client for the specific project.

No Refund Policy

ALL PAYMENTS ARE NON-REFUNDABLE

Once work has commenced or services have been provided, no refunds will be issued under any circumstances, including but not limited to:

Changes in client requirements or business needs
Project cancellation by client
Dissatisfaction with deliverables that meet agreed specifications
Technical issues or compatibility problems
Market changes or business model pivots
Force majeure events or service interruptions

Excluded Liabilities - We Are NOT Responsible For:

Financial Losses: Any direct or indirect financial losses, loss of profits, revenue, or business opportunities
Data Breaches: Any data breaches, security incidents, or unauthorized access to client systems or data
Payment Gateway Issues: Payment processing failures, transaction errors, refund delays, or payment gateway security breaches
Third-Party Services: Failures, downtime, or security issues with hosting providers, cloud services, or external APIs
Business Interruption: Loss of business, downtime, or operational disruptions
Consequential Damages: Indirect, incidental, special, punitive, or consequential damages of any kind

7. Extended Force Majeure and Service Interruptions

COMPREHENSIVE FORCE MAJEURE PROTECTION:

Software Unicorn shall not be liable for any delay, failure to perform, or service interruption due to causes beyond our reasonable control.

Natural and External Events

Natural disasters, earthquakes, floods, pandemics, or epidemics
Government restrictions, lockdowns, or regulatory changes
Acts of terrorism, war, civil unrest, or political instability
Power outages, infrastructure failures, or utility disruptions

Technology and Service Dependencies

Internet/Telecommunications: Internet outages, network failures, or ISP issues
Third-Party Services: AWS, Google Cloud, Azure, or other cloud provider outages
Payment Gateways: Razorpay, PayU, Stripe, or banking system failures
Software Dependencies: Updates, deprecations, or failures of third-party software/APIs
Security Incidents: Cyber attacks, DDoS attacks, or security breaches affecting our infrastructure

8. Indian Legal Compliance and Regulatory Information

8.1 Regulatory Compliance

INDIAN LEGAL FRAMEWORK COMPLIANCE:

Companies Act 2013: Registered under Indian Companies Act
GST Compliance: GST Registration Number: [To be added when registered]
IT Act 2000: Compliant with Information Technology Act 2000 and amendments
DPDPA 2023: Compliant with Digital Personal Data Protection Act 2023
Consumer Protection Act 2019: Subject to consumer protection laws
Foreign Exchange Management Act (FEMA): Compliant for international transactions

8.2 Industry Certifications and Standards

ISO Standards: Working towards ISO 27001 (Information Security) and ISO 9001 (Quality Management)
STPI Registration: Software Technology Parks of India registration for export benefits
Startup India: Recognized under Startup India initiative
Digital India: Contributing to Digital India mission

9. Governing Law and Jurisdiction

These Terms are governed by the laws of India
Disputes shall be subject to the exclusive jurisdiction of courts in Raipur, Chhattisgarh, India
Indian Contract Act 1872 and Information Technology Act 2000 apply
Arbitration may be pursued as per the Arbitration and Conciliation Act 2015

10. Contact Information and Legal Notice

Software Unicorn