Privacy Policy
Last Updated: January 1, 2025
Effective Date: January 1, 2025
1. Introduction
Software Unicorn ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.softwareunicorn.com or use our services. This policy complies with the Digital Personal Data Protection Act (DPDPA) 2023 and Rules 2025 of India.
2. Information We Collect
2.1 Personal Data
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, postal address
- Professional Information: Company name, job title, business requirements
- Technical Information: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, clickstream data, referral URLs
- Communication Data: Messages, inquiries, and correspondence with us
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
2.2 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and for advertising purposes. This includes Google Analytics and Meta advertising pixels.
3. How We Use Your Information
We process your personal data for the following purposes:
- Service Provision: To provide our software development, web development, mobile app development, and consultancy services
- Communication: To respond to inquiries, provide customer support, and send service-related communications
- Marketing: To send promotional materials about our services (with your consent)
- Analytics: To understand how our website is used and improve our services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect against fraud, unauthorized access, and security threats
- Business Operations: For administrative purposes, record-keeping, and business analysis
4. Legal Basis for Processing
Under the DPDPA 2023, we process your personal data based on:
- Consent: Where you have provided explicit consent for specific purposes
- Contract: For the performance of a contract with you or to take steps prior to entering into a contract
- Legitimate Interest: For our legitimate business interests, provided they do not override your rights
- Legal Obligation: To comply with applicable legal requirements
5. Information Sharing, Disclosure and Third-Party Disclaimers
BROAD SHARING PERMISSIONS:
By using our services, you consent to sharing of your information with various third parties for business, legal, and operational purposes. We are not liable for how third parties handle your data.
Permitted Information Sharing
We may share your information with:
- Service Providers: Third-party vendors for hosting, analytics, payment processing, CRM, marketing automation
- Business Partners: For joint ventures, affiliate marketing, or service delivery (with or without explicit consent)
- Legal Authorities: Government agencies, law enforcement, tax authorities, regulatory bodies when requested
- Financial Institutions: Banks, payment processors, credit agencies for transaction processing and verification
- Business Transfers: In case of merger, acquisition, sale, or transfer of assets
- Advertising Platforms: Google, Meta, LinkedIn, Twitter for targeted advertising and remarketing
- Analytics Providers: Google Analytics, Hotjar, Mixpanel for user behavior analysis
- Professional Services: Lawyers, accountants, consultants bound by confidentiality agreements
Third-Party Data Handling Disclaimers
THIRD-PARTY LIABILITY DISCLAIMERS:
- No Control: We have no control over third-party data handling practices
- No Liability: We are not liable for third-party data breaches, misuse, or privacy violations
- Independent Policies: Third parties have their own privacy policies and terms
- Payment Processor Risk: Payment gateway data breaches are their responsibility, not ours
- International Transfers: Data may be transferred globally; we're not liable for foreign privacy laws
6. Data Security and Liability Disclaimers
SECURITY MEASURES WITH LIABILITY LIMITATIONS:
While we implement reasonable security measures, WE DO NOT GUARANTEE ABSOLUTE SECURITY and disclaim liability for any security breaches, data loss, or unauthorized access.
Our Security Measures
- Encryption: Data transmission and storage encryption using industry-standard protocols
- Access Controls: Restricted access to personal data on a need-to-know basis
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Regular data protection training for all personnel
- Secure Infrastructure: Use of secure servers and networks
- Payment Security: PCI DSS compliant payment processing through third-party providers
Security Disclaimers and Limitations
IMPORTANT SECURITY DISCLAIMERS:
- No Absolute Security: No system is 100% secure; we cannot guarantee complete protection against all threats
- Third-Party Dependencies: We are not liable for security breaches in third-party services (AWS, payment gateways, etc.)
- User Responsibility: Users are responsible for maintaining secure passwords and access credentials
- Payment Data: Payment information is processed by third-party providers; we are not liable for their security breaches
- Device Security: We are not responsible for data accessed through compromised user devices
- Network Security: Users assume risks when accessing our services over unsecured networks
7. Meta/Facebook Advertising and Payment Gateway Integration
7.1 Meta Advertising Services
We use comprehensive Meta advertising services and data sharing:
- Custom Audiences: We upload customer data to Meta for targeted advertising (consent implied by service use)
- Lookalike Audiences: Meta creates similar audiences based on your data
- Pixel Tracking: Meta pixels track all website activity, purchases, and behavior
- Conversions API: Direct server-to-server data sharing with Meta for enhanced tracking
- Cross-Platform Tracking: Tracking across Facebook, Instagram, WhatsApp, and partner sites
- Consent Records: We maintain consent records for Meta compliance (consent assumed by continued use)
7.2 Payment Gateway Partners
- Razorpay: Complete transaction data, KYC information, and business details
- PayU: Payment history, user behavior, and financial information
- Stripe: International payment processing and fraud detection data
- Paytm: Digital wallet transactions and user preferences
- PhonePe/GPay: UPI transaction data and mobile device information
- Banking Partners: Account verification and transaction validation data
8. Enhanced Limitation of Liability
MAXIMUM LIABILITY DISCLAIMER
SOFTWARE UNICORN'S TOTAL LIABILITY FOR ANY AND ALL CLAIMS, DAMAGES, LOSSES, OR CAUSES OF ACTION ARISING FROM DATA PROCESSING, PRIVACY BREACHES, OR SERVICE DELIVERY SHALL BE LIMITED TO ₹10,000 (TEN THOUSAND RUPEES ONLY) REGARDLESS OF THE ACTUAL DAMAGES INCURRED.
Excluded Liabilities
WE ARE NOT LIABLE FOR:
- Data Breaches: Any security incidents, unauthorized access, or data theft
- Financial Fraud: Identity theft, credit card fraud, or financial crimes
- Business Disruption: Loss of business, revenue, or operational capabilities
- Third-Party Actions: Payment gateway failures, cloud provider outages, or partner service issues
- Regulatory Changes: New privacy laws, compliance requirements, or government restrictions
- Technology Failures: Software bugs, system crashes, or technical malfunctions
- User Negligence: Weak passwords, device compromise, or user error
- Force Majeure: Natural disasters, pandemics, or other uncontrollable events
9. Your Rights Under DPDPA 2023
As a data principal, you have the following rights:
- Right to Information: Know what personal data we have about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (with certain exceptions)
- Right to Grievance Redressal: File complaints about data processing
- Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity
- Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
10. Comprehensive Indian Legal Compliance Framework
10.1 Applicable Indian Laws
- Digital Personal Data Protection Act (DPDPA) 2023: Primary data protection framework
- Information Technology Act 2000: Cyber law and electronic transactions
- Consumer Protection Act 2019: Consumer rights and grievance redressal
- Companies Act 2013: Corporate governance and compliance
- Goods and Services Tax (GST) Act 2017: Tax compliance and documentation
- Foreign Exchange Management Act (FEMA) 1999: International transactions
- Indian Contract Act 1872: Contract formation and enforcement
10.2 Regulatory Compliance
- Reserve Bank of India (RBI): Payment system regulations and KYC norms
- Securities and Exchange Board of India (SEBI): Investment advisory compliance
- Ministry of Electronics and IT (MeitY): Digital governance and cyber security
- Registrar of Companies (ROC): Corporate filing and annual returns
- Software Technology Parks of India (STPI): Export promotion and compliance
11. Contact Information
Software Unicorn
Address: Kota, Raipur, (C.G), India, 492001
Email: info@softwareunicorn.com
Legal Notices: info@softwareunicorn.com
Phone: +918435883135
Website: https://www.softwareunicorn.com
12. Final Acknowledgment and Acceptance
BY USING OUR SERVICES, YOU EXPLICITLY ACKNOWLEDGE AND AGREE:
- You have read, understood, and accept this Privacy Policy in its entirety
- You consent to all data processing activities described herein
- You understand and accept the liability limitations and disclaimers
- You acknowledge that we cannot guarantee absolute data security
- You accept the risks associated with online data transmission and storage
- You understand that this policy is designed to protect Software Unicorn's interests
- You agree to the jurisdiction of Raipur, Chhattisgarh courts for any disputes
- You waive any claims for damages beyond the specified liability limits
